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Returns Policy

RETURNS

Our policy lasts 30 days. If 30 days have gone by since the arrival of your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the same original packaging provided.

SHIPPING RETURNS

To return your product, you can send or drop off your product to any of the locations below:

Poket Roket Apparel
PO BOX 5605
BRUNSWICK NORTH
Melbourne VIC 3056
____

Poket Roket Apparel 
PO BOX 883 
CROWS NEST 
Sydney NSW 1585 
____

Pop Up Store

100 Squared Melbourne Central - Ground Level
211 La Trobe St
Melbourne VIC 3000


Opening Hours 

Monday - Wednesday: 10am - 7pm
Thursday - Friday: 10am - 9pm
Saturday - Sunday: 10am - 7pm


If you are going to post your item to one of our PO BOX addresses, you will be responsible for paying for your own shipping costs when returning your item.

Shipping costs are non-refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Types of goods are exempt from being returned.

Non-refundable items:
* Gift cards

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed shortly, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. 

If you haven’t received a refund yet:

1) First check your bank account

2) Contact your credit card company as well as your bank, as it can take time before a refund can or has been processed.  

If you’ve done all of this and you still have not received your refund, please contact us at pktrktapparel@live.com.au

EXCHANGES
If you need to exchange for the same item, send us an email at pktrktapparel@live.com.au and either send or drop off your item to:

Poket Roket Apparel
PO BOX 5605
Brunswick North
Melbourne VIC 3056

____

Poket Roket Apparel 
PO BOX 883 
CROWS NEST 
NSW 1585

____

Pop Up Store 

100 Squared Melbourne Central - Ground Level 
211 La Trobe Street 
Melbourne VIC 3000 

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