Returns Policy
RETURNS
We want you to love what you wear. If something isn't right, we're here to help.
Our returns window is 30 days from the date your order arrives. After this period, we are unable to offer a refund or exchange.
To be eligible for a return, your item must be:
* Unworn and unused
* In its original condition and packaging
* Free from marks, odours, or signs of wear
The following items are not eligible for return:
* Gift cards
* Final sale or discounted items marked as non-returnable
We also reserve the right to decline a return if items do not meet these conditions upon inspection.
Nothing in this policy limits or excludes your rights under the Australian Consumer Law (ACL). If a product is faulty, not as described, or fails to do what it's supposed to, you are entitled to a remedy regardless of our store policy.
SHIPPING RETURNS
To initiate a return, please email us at pktrktapparel@live.com.au before sending your item back.
Once confirmed, send your return to:
Poket Roket Apparel
PO BOX 883
CROWS NEST NSW 1585
Australia
Return shipping costs are the responsibility of the customer and are non-refundable. If a refund is approved, the cost of return shipping may be deducted from your refund amount.
We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item.
REFUNDS
Once your return is received and inspected, we will notify you by email of the outcome.
If approved, your refund will be processed within 5–10 business days and credited to your original payment method.
If you haven't received your refund after this period:
1) Check your bank account
2) Contact your credit card provider or bank — processing times can vary
3) If you've done both and still haven't received your refund, contact us at pktrktapparel@live.com.au
EXCHANGES
We only replace items if they are defective or damaged. If you need to exchange a faulty item for the same product, email us at pktrktapparel@live.com.au and we'll guide you through the process.